“Please delete 2 million recordsdata to proceed utilizing your Google Drive account.” That was the message that Reddit person ra13 woke as much as someday. Google apparently determined to place a tough restrict on the variety of recordsdata you are allowed to have on one Google Drive account. Google rolled out this file restrict with out warning anybody it could occur. Customers over the restrict discovered themselves immediately locked out of recent file uploads, and it was as much as them to determine what was going mistaken.
Did we point out this all began in February? A put up on the Google Drive API subject tracker exhibits some customers have been seeing this error for nearly two months now. The unique message mentioned: “The restrict for the variety of objects, whether or not trashed or not, created by this account has been exceeded.” And someday in March, it was up to date to say, “Error 403: This account has exceeded the creation restrict of 5 million objects. To create extra objects, transfer objects to the trash and delete them without end.” Since there’s nothing anyplace that informs customers Google Drive has a file restrict, customers initially thought this was a bug and requested Google to shortly repair it. It has been two months now, although, and Google has not issued a public response. Some customers say they’ve gotten Google Assist to privately verify the restrict is meant, and a pop-up message is beginning to present up within the Drive UI for some customers.
It is perhaps comprehensible to restrict an information hog abusing a free account, however that is not what’s taking place right here. Google is promoting this storage to customers, by way of each the Google Workspace enterprise accounts and the consumer-grade Google One storage plans. Google One tops out at 30TB of storage, which prices an unbelievable $150 a month to make use of. Google Workspace’s formal plans cap out at 5TB, however an “Enterprise” plan guarantees “As a lot storage as you want.” From what we will inform within the numerous feedback on Reddit and the problem tracker, each client and enterprise account varieties are topic to this hidden 5 million file restrict.
Google Drive has a file-sharing restrict of 400,000 recordsdata, however that is simple to work round by simply unsharing recordsdata—you do not have to delete something. This restrict can also be totally documented in Google’s help articles. The 5 million complete file cap is not documented anyplace, and keep in mind, it has been two months since this rolled out. It isn’t listed on the Google One or Google Workspace plan pages, and we have not seen any help paperwork about it. Google additionally does not have any instruments to see in case you’re getting near this file restrict—there isn’t any depend of recordsdata anyplace. We have emailed Google a ton of questions and can replace this if we hear again.
5 million 4KB recordsdata would take up 20GB of storage, in order that file restrict is nowhere close to sufficient for Google prospects to make use of the storage they’re truly shopping for. You might very simply retailer billions of recordsdata in 30TB of area. Even when Google goes to someway argue this restrict is suitable, it is inexcusable to make this a shock for paying prospects. Google is aware of the proper manner to do that: you e mail everybody, you make a weblog put up, and also you put up a pop-up warning message within the Drive UI, and also you do that all months forward of really rolling out the change. Particularly for Workspace enterprise prospects, that are purported to be paying for a extra steady model of Google’s companies with a sluggish rollout, a shock change is simply baffling.
