Bear in mind the battery amnesty? Regardless of the shops doing every part they might to attempt to persuade me not to switch the batteries, I insisted and persevered. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is useless.
Let me attempt to clarify how essential her iPhone is to her. She goes all over the place with it: to shops, within the automobile, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a kind of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we might lastly snag an appointment final week and the appointment was for right this moment. I’ve simply returned.
Plainly as an alternative of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. That they had deliberate on changing the cellphone as nicely, which I bear in mind we have been informed was an choice, however didn’t. The genius figured this out as a result of her serial quantity was purported to retired on the time they traded it out however as an alternative they by no means did.
However due to that her system as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we received’t be capable to even begin our course of for just a few weeks extra as a result of the serial quantity concern have to be addressed earlier than they’ll even discuss to us concerning the unhealthy battery.
So after driving virtually an hour every approach, we obtained, nicely, nowhere.
No cellphone, and no timeline by which we are able to estimate find out how to transfer ahead. Our solely choice, in keeping with the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.
So, they’ll look into it and we must always get a cellphone name earlier than August to determine the following steps and arrange one other appointment. And begin the method over again.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you may escalate”) says: “That is the shop’s downside. We are able to’t deal with it right here.” She provided to allow us to pay (once more) for the battery substitute that was by no means performed. After virtually 3 hours on the cellphone, she obtained the Park Meadows coordinator into the decision and I’ll decide up with them tomorrow.
Replace 2: Remaining end result: Apple will do the work we paid for nearly two years in the past inside the subsequent week or so! No apologies. No refunds for the work they didn’t do. No variety phrases about being despatched residence from the genius bar with none motion. They provided to provide me a $30 trade-in for the SE on a brand new cellphone — precisely what the net retailer would usually supply for a used SE.
Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Severely, WTF?
