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Apple @ Work: Why iPhone OS 2.0 was vital to Apple’s enterprise success in 2023


When the iPhone was first launched in 2007, it was primarily marketed as a client machine. It rapidly grew to become successful with shoppers, nevertheless it wasn’t instantly clear how it will match into the enterprise market. On the time, BlackBerry was the dominant participant within the company world, and it appeared unlikely that the iPhone would be capable to unseat it with out altering the way it labored. Some CEOs had been capable of get the Change e-mail working with iPhone utilizing IMAP, however Apple lacked the native Change assist that was required for push e-mail, calendar, and call syncing.

About Apple @ Work: Bradley Chambers managed an enterprise IT community from 2009 to 2021. By his expertise deploying and managing firewalls, switches, a cellular machine administration system, enterprise-grade Wi-Fi, a whole bunch of Macs, and a whole bunch of iPads, Bradley will spotlight methods by which Apple IT managers deploy Apple units, construct networks to assist them, and prepare customers, in addition to share tales from the trenches of IT administration and methods Apple might enhance its merchandise for IT departments.


Nevertheless, one yr later, Apple made a transfer that will assist it acquire a foothold within the enterprise market. With the discharge of iPhone OS 2.0 in July 2008, Apple added assist for Microsoft Change 2007 and newer. This was a big transfer for Apple, because it confirmed that the corporate was critical in regards to the enterprise market and was prepared to make adjustments to its platform to raised match into present enterprise architectures. Loads of Apple pundits thought that Apple would by no means construct in assist for Microsoft’s company e-mail, however they had been incorrect.

The addition of Change assist was a recreation changer for the iPhone in company environments. It allowed finish customers to simply entry their company e-mail, calendar, and contacts on their iPhones without having to get IT concerned. Actually, I’d argue that including an Change e-mail to the iPhone in 2008 was simpler than including an Change e-mail to some other machine – together with Home windows Cellphone (RIP).

Apple was right here to play – and win

This transfer was important for one more purpose as nicely. It signaled that Apple understood that, within the enterprise market, it couldn’t dictate all the expertise. As a substitute, it needed to work throughout the present framework and supply options that match into that framework. This was a departure from Apple’s typical method of making closed programs that had been tightly managed. Apple’s mannequin for the iTunes/iPod period as “we’re going to attempt to management all the expertise” wasn’t going to work within the enterprise. Apple didn’t have an enterprise e-mail answer (OS X Server doesn’t depend), so there was little to achieve by not adopting Change. They merely needed to license the expertise and implement it. When it was introduced in 2008, the group didn’t say a lot, although. It’s possible the individuals within the viewers weren’t those who had been going to be enthusiastic about this announcement.

Wrap up

The addition of Microsoft Change assist to the iPhone was a turning level for Apple’s enterprise progress, and it signaled that the corporate was critical in regards to the enterprise market and dealing with IT groups as an alternative of forcing them to undertake its personal insurance policies. Since then, Apple has continued to construct out its platforms to raised match into present enterprise architectures, and it has made important progress in convincing IT departments that its units are safe and manageable.

Fifteen years later, as Apple continues promoting hundreds of thousands of units to enterprise prospects yearly, it’s Apple who’s now cheering.

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